Hotel Policies & FAQs — cover image

STAY INFORMATION

Hotel Policies & FAQs

Check-in, check-out, children, pets, smoking, invoices and transfers.

Stay
From 14:00
Check-out
By 12:00
Deposit
Not required

Prepare for your stay with check-in, extra-bed, breakfast, parking and transfer information.

GOOD TO KNOW

Before Your Stay

When can I check in and check out?

Check-in from 14:00; check-out by 12:00.

Is reception open 24 hours?

Yes, 24-hour reception is available.

Are international guests welcome?

Yes, domestic and international guests are welcome.

Is a deposit required?

No deposit is required.

Are pets allowed?

Pets are not permitted.

Is smoking allowed?

The hotel is entirely non-smoking.

Are cots available?

The hotel does not provide cots.

Can I add an extra bed?

All except Kids' Theme and Family View Rooms allow one 1.1 × 2.0 m extra bed for RMB 120 per night, excluding breakfast, for a maximum of three guests.

What are the breakfast hours, prices and children's rates?

A mainly Chinese buffet breakfast is served from 06:45 to 09:30. The walk-in price is RMB 50 per person. Children under 1.2 m eat free; children 1.2 m and taller pay the full price.

Is guest parking complimentary?

300 dedicated spaces, free for staying guests after QR vehicle registration. Parking opens 24 hours; underground clearance is 2.5 m.

Are corporate rates and extended stays available?

Yes. Corporate guests can enquire about negotiated rates, extended stays, special VAT invoices and paid transfers. Call room reservations on +86 21 2091 1119.

Does the hotel offer transfers?

Paid transfers have no minimum passenger requirement. Book and request a quote from reception at least one day ahead. Hotel vehicles or partner drivers provide the service.

PLAN YOUR STAY

We look forward to welcoming you

Contact us to confirm rooms, corporate rates, extended stays and transfers.